We ship to Ireland and Northern Ireland. All shipping is free on orders €75 or more.
We also ship to the UK, Europe and the Rest of the World where delivery rates and choice of shipping partner may vary. The cost of shipping will always be displayed at the checkout before you purchase your items.
If the order is placed before midday you will normally receive delivery within Ireland/Northern Ireland within 7 days.
Once we have confirmed and accepted your order, we will proceed with shipment as follows:
Orders received after 2pm Monday to Thursday will have a next day dispatch
Orders received after 2pm on a Friday will be dispatched on the following Monday
Orders received on weekends or Bank Holidays will be dispatched on the following Monday
Tracking your Order
Once shipment has begun, we will send you an email with the delivery date and a tracking code to the email address you provided.
A signature may be required upon delivery. If you are not at home when your order is delivered the Couriers will leave a calling card with their contact details. You can then contact the Courier who will attempt to deliver the package a total of three times. If you can leave a contact number it would be easier for the Courier Company to deliver to you in the event that you are not at home at the time of delivery. If delivery is not successful after the third attempt the goods will be returned to Rebel Rose Online Shop.
Out of Stock Items
In the unlikely event that an item you order is not in stock, we will contact you by email to inform you of the expected delivery date. Should you subsequently decide not to pursue your order we will cancel same and issue you with a full refund.
Damaged Items/Wrong Order
Please examine all deliveries in the presence of the courier. If we have delivered the wrong products, or the product is faulty/defective, simply hand them back to the courier and refuse to accept delivery.
Otherwise, please contact us as soon as possible by phone +353 1 445 6587, email email@example.com or fill out the form on this website. You have 14 days from receipt of shipment to notify us.
In all genuine cases we will bear the cost in full of repairing the order, replacing it or cancelling it by prior arrangement with you.